GDPR Compliance

Last updated: December 2024

ProInvest by Livion Real Estate is committed to complying with the General Data Protection Regulation (GDPR) and protecting your personal data rights.

Data Controller

ProInvest by Livion Real Estate is the data controller for your personal information:

ProInvest by Livion Real Estate
Belgrade, Serbia
Email: privacy@proinvest.com
Phone: +381 11 123 4567

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent - When you voluntarily provide information through our consultation forms
Contract Performance - To fulfill our contractual obligations for property sales services
Legitimate Interest - To improve our services and communicate with you about property sales
Legal Obligation - To comply with Serbian real estate and data protection laws

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

Right of Access

You can request copies of your personal data

Right to Rectification

You can request correction of inaccurate data

Right to Erasure

You can request deletion of your personal data

Right to Data Portability

You can request transfer of your data to another service

Data Retention

We retain your personal data for the following periods:

Consultation data: 2 years after last contact
Contact information: Until you request deletion
Analytics data: 26 months maximum (anonymized via Umami)
Legal compliance data: As required by Serbian law

Data Security Measures

We implement comprehensive security measures to protect your data:

Data encryption in transit and at rest
Restricted access controls and authentication
Continuous security monitoring and auditing
Regular staff training on data protection
Analytics data is anonymized through Umami Analytics

Data Breach Notification

In the event of a data breach that may affect your personal data, we will notify you and the relevant authorities within 72 hours as required by GDPR.

Right to Complain

You have the right to lodge a complaint with the Serbian Data Protection Authority if you believe your data protection rights have been violated:

Serbian Data Protection Authority:
Commissioner for Information of Public Importance and Personal Data Protection
Website: www.poverenik.rs

Contact Our Data Protection Officer

For any data protection inquiries or to exercise your rights, please contact our Data Protection Officer:

Data Protection Officer: privacy@proinvest.com
General Inquiries: info@proinvest.com
Phone: +381 11 123 4567
Address: Belgrade, Serbia